Shipping Policy

At Knots Artistry, every order is carefully prepared and packed with love before it begins its journey to you. ♡

Please read our shipping guidelines below to understand how your order will be processed and delivered.

1. Order Processing

Orders are generally processed within 2–5 business days after the order is successfully placed.

As our products are handmade, some pieces may require additional preparation time. If your order needs extra time, we will keep you informed.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Time

Once your order has been shipped, delivery generally takes approximately 3–7 business days, depending on your location and the shipping partner.

Delivery times may vary for:

  • Remote or difficult-to-reach locations
  • High-volume sale periods
  • Festivals and public holidays
  • Weather conditions
  • Unexpected courier delays

The delivery estimate shown at checkout should be treated as an estimate rather than a guaranteed delivery date.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Knots Artistry may offer free shipping promotions or free shipping above a specified order value. Any such offer will be clearly mentioned on the website.

4. Order Tracking

Once your order has been dispatched, you will receive shipping or tracking information through the contact details provided during checkout, where tracking is available.

You can use the tracking information to follow your package's journey.

5. Incorrect Address

Please make sure your shipping address, phone number, and other delivery details are correct before placing your order.

Knots Artistry is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping details, contact us as soon as possible. We will try to assist if the order has not yet been shipped.

6. Delayed Deliveries

While we work with our shipping partners to ensure timely delivery, delays caused by the courier, weather, natural events, strikes, festivals, or other circumstances outside our control may occasionally occur.

If your package appears to be delayed, please contact us with your order number and we will help you track it.

7. Damaged Packages

If your package arrives visibly damaged, please take clear photographs of the outer packaging and the product before disposing of any packaging material.

Contact us as soon as possible with:

  • Your order number
  • Photographs of the package
  • Photographs of the product
  • A brief description of the issue

We will review the situation and assist you according to our Return & Refund Policy.

8. Undelivered or Returned Packages

If a package is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or other reasons attributable to the customer, additional shipping charges may apply if a second delivery is requested.

9. International Shipping

At present, Knots Artistry ships within India only, unless otherwise stated on the website.

If international shipping becomes available in the future, the applicable shipping charges, delivery timelines, customs duties, and other requirements will be communicated before purchase.

10. Contact Us

For any shipping-related questions, please contact us on knotsartistryandco@gmail.com with your order number and registered contact details.

We'll do our best to help your little handmade package find its way home. 🧶♡

Knots Artistry
Thoughtfully handmade. Carefully packed. Sent with love.