Privacy Policy

Last updated: August 2026

At Knots Artistry, your privacy matters to us. We collect only the information needed to process your orders, provide customer support, improve your shopping experience, and keep our website running smoothly.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website, place an order, create an account, or contact us, we may collect information such as:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and purchase details
  • Payment and transaction information
  • Information you provide when contacting customer support
  • Information you voluntarily provide through forms or other interactions with our website

We may also automatically receive certain technical information when you visit our website, such as your IP address, browser type, device information, and interactions with the website.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Arrange shipping and delivery
  • Send order confirmations and updates
  • Respond to customer enquiries
  • Process returns, refunds, or exchanges
  • Provide customer support
  • Improve our products, website, and shopping experience
  • Prevent fraudulent or unauthorised activity
  • Send promotional communications where permitted and where you have opted in
  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

Knots Artistry does not intentionally store complete payment card details on its own systems. Payment information is handled by the applicable payment provider according to its own privacy and security practices.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share relevant information with trusted service providers when necessary to operate our business, including:

  • Payment processors
  • Shipping and delivery partners
  • Website and technology service providers
  • Customer support or communication services
  • Analytics and marketing service providers, where applicable

These parties receive only the information reasonably necessary to perform their services.

We may also disclose information when required by law, legal process, or a valid governmental request.

5. Cookies & Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep your shopping cart functioning
  • Remember your preferences
  • Understand how visitors use our website
  • Improve website performance
  • Provide relevant marketing or advertising, where applicable

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

6. Marketing Communications

If you choose to subscribe to our newsletter or promotional communications, we may use your email address to send you updates about:

  • New collections
  • New arrivals
  • Offers
  • Handmade stories
  • Other Knots Artistry updates

You can unsubscribe from promotional emails at any time by using the unsubscribe option provided in the communication or by contacting us.

7. Data Security

We take reasonable measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Third-Party Services

Our website may contain links to or use services provided by third parties.

These third parties may have their own privacy policies and terms. Knots Artistry is not responsible for the privacy practices of external websites or services that we do not control.

9. Your Information & Choices

Depending on applicable law, you may have rights relating to your personal information, including rights to access, correct, or request deletion of certain information.

You may also contact us regarding concerns about how your information is being used.

We may need to verify your identity before processing certain requests.

10. Children's Privacy

Our website is not intentionally directed toward children.

We do not knowingly collect personal information from children without appropriate legal or parental involvement.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting legal or regulatory requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable legal requirements.

Any updated version will be published on this page along with the revised "Last updated" date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us on Knotsartistryandco@gmail.com

Knots Artistry
Thoughtfully handmade, created with warmth.