Refund Policy

At Knots Artistry, every piece is handmade especially with care. Because of the handmade nature of our products, we currently do not offer returns, exchanges, or refunds for change of mind or personal preference. ♡

Please read the following policy carefully before placing your order.

1. No Returns or Refunds

All orders placed through Knots Artistry are considered final sale.

We do not accept returns or provide refunds for:

  • Change of mind
  • Wrong colour preference
  • Wrong size selected by the customer
  • Products that are no longer wanted
  • Slight variations in colour, texture, shape, or finishing
  • Minor differences between product photographs and the final handmade piece

These variations are natural characteristics of handmade crochet products and are not considered defects.

2. Damaged or Incorrect Products

Although we carefully inspect and pack every order, if you receive a product that is:

  • Damaged during delivery
  • Defective due to a manufacturing issue
  • Significantly different from the product ordered
  • Incorrectly sent by Knots Artistry

please contact us as soon as possible after delivery.

Please include:

  • Your order number
  • Clear photographs of the product
  • Clear photographs of the packaging
  • A brief description of the issue

We will review the matter and, where appropriate, provide a suitable resolution in accordance with applicable law.

3. Unboxing Video

For damaged, defective, or incorrect orders, we strongly recommend recording a continuous unboxing video from the moment the package is opened.

This helps us understand the condition in which the product arrived and makes it easier for us to investigate a shipping or product-related issue.

4. Handmade Variations

Each Knots Artistry piece is individually handmade.

Therefore, small differences in:

  • Colour
  • Stitching
  • Shape
  • Size
  • Yarn texture
  • Finishing

may occur.

These natural variations are part of the handmade character of our products and are not considered defects.

5. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation may not be possible once your order has entered processing, has been customised, or has been shipped.

6. Personalised & Custom Orders

Personalised or customised products cannot be cancelled, returned, or exchanged once production has begun, except where required by applicable law or where the product is defective or incorrectly made.

7. Refund Processing

Where a refund is approved under this policy, it will be processed through the original payment method, subject to applicable payment-provider processing times.

8. Important Note

Nothing in this policy is intended to limit any rights or remedies available to customers under applicable consumer-protection laws.

9. Contact Us

If you believe you have received a damaged, defective, or incorrect product, please contact us on Knotsartistryandco@gmail.com page with your order details.

We'll do our best to make things right. ♡

Knots Artistry
Handmade with care, created for everyday joy.